599bat Privacy Policy

1 Data Controller

599bat is the data controller responsible for personal data collected through the 599bat Platform. For all data protection enquiries, you may contact our support team via the live chat facility available on the Platform, or by email at [email protected] (plain text only — not a link). We will respond to all data-related enquiries within five business days, measured in Bangladesh Standard Time (BST, UTC+6).

2 Personal Data We Collect

We collect personal data in the following categories:

• Identity Data: Full name, date of birth, gender, and nationality as provided during account registration or subsequent identity verification.
• Contact Data: Email address, phone number, and residential address in Bangladesh (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal , Rangpur, Mymensingh, Cox's Bazar, or other locations).
• Financial Data: Payment method details including bKash wallet numbers, Nagad account numbers, Rocket (DBBL) numbers, Upay account references, and bank account information for BRAC Bank, City Bank, Islami Bank, Sonali Bank, Dutch-Bangla Bank, or other participating institutions. We do not store full card numbers for Visa or Mastercard transactions.
• Transaction Data: Details of all deposits, withdrawals, wagers, bonuses claimed, and game history associated with your 599bat account.
• Technical Data: IP address, browser type and version, device type, operating system, time zone setting, screen resolution, and pages visited within the Platform.
• Usage Data: Information about how you navigate and interact with the Platform, including game sessions, session durations, betting patterns, and feature usage.
• Communications Data: Records of correspondence between you and 599bat support, including live chat transcripts and email exchanges.
• Verification Data: Copies of identity documents (NID, passport, or other government-issued ID) submitted during the Know Your Customer (KYC) process.

We do not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data unless legally required for identity verification purposes.

3 How We Collect Your Data

We collect personal data through the following channels:

• Direct interactions: Data you provide when registering an account, making deposits or withdrawals, contacting support, or responding to surveys or promotions.
• Automated technologies: Technical and usage data collected automatically when you visit the Platform, using cookies, server logs, pixel tags, and similar tracking technologies. See Section 9 for our full Cookie Policy.
• Third-party sources: Identity verification agencies, payment processors (including bKash, Nagad, Rocket, and Upay), fraud prevention services, and credit reference agencies where applicable.

4 How We Use Your Data

599bat processes your personal data for the following purposes and on the corresponding lawful bases:

5 Data Sharing and Third Parties

5.1 We do not sell, rent, or trade your personal data to third parties for their own marketing purposes.

5.2 We may share your personal data with the following categories of third parties, strictly on a need-to-know basis and under appropriate data-sharing agreements:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard processing partners, to facilitate transactions.
• Identity verification providers: Third-party KYC and AML service providers used to verify your identity and comply with applicable obligations.
• Game software providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other certified game studios, to the extent necessary to deliver gameplay services.
• IT and platform service providers: Cloud hosting, cybersecurity, and analytics vendors who process data on our behalf under strict contractual obligations.
• Legal and regulatory authorities: Where required by law, court order, or to protect the rights and safety of 599bat or other users.

5.3 All third-party processors are contractually required to implement appropriate technical and organisational security measures and to process data only as instructed by 599bat.

6 International Data Transfers

6.1 Some of our third-party service providers operate outside Bangladesh. Where personal data is transferred internationally, 599bat takes appropriate steps to ensure that an equivalent level of data protection is maintained, including the use of standard contractual clauses or other recognised transfer mechanisms.

6.2 By using the 599bat Platform, you acknowledge that your personal data may be processed in jurisdictions outside Bangladesh. We will always ensure that any such transfer is conducted in a lawful and secure manner consistent with the principles set out in this Policy.

7 Data Retention

7.1 We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or operational obligations.

7.2 As a general guideline:

• Account data is retained for the duration of the account relationship and for a period of up to five years following account closure, to comply with anti-money laundering and fraud prevention obligations.
• Transaction records are retained for a minimum of five years from the date of the transaction.
• Customer support communications are retained for up to three years.
• Technical and usage logs are typically retained for up to 12 months.

7.3 Where data is no longer required, it is securely deleted or anonymised in accordance with our internal data retention schedule.

8 Data Security

8.1 599bat implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• 256-bit TLS/SSL encryption for all data transmitted between your device and the 599bat Platform.
• Encrypted storage of sensitive data at rest, including financial credentials and identity documents.
• Role-based access controls ensuring that only authorised personnel can access personal data relevant to their function.
• Regular security audits, penetration testing, and vulnerability assessments of Platform infrastructure.
• Two-factor authentication options available to all registered players to protect account access.

8.2 While we take every reasonable precaution, no online platform can guarantee absolute security. In the event of a data breach that is likely to affect your rights and freedoms, 599bat will notify affected players without undue delay and will take immediate remediation steps.

8.3 You play an important role in keeping your account secure. Never share your password, and contact support immediately if you suspect that your account has been accessed without authorisation.

9 Cookies and Tracking Technologies

9.1 The 599bat Platform uses cookies and similar technologies (including pixel tags and local storage) to enhance your experience, remember your preferences, analyse Platform performance, and support fraud prevention.

9.2 The categories of cookies we use are as follows:

• Strictly necessary cookies: Required for the Platform to function, including session management and security. These cannot be disabled.
• Performance and analytics cookies: Help us understand how players navigate the Platform, which pages are most visited, and where errors occur. Data is aggregated and anonymised.
• Functional cookies: Remember your language preference, display settings, and region so you do not need to re-enter them on each visit.
• Marketing cookies: Used to deliver promotional communications relevant to your interests, where you have given consent to receive such communications.

9.3 You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform.

10 Marketing Communications

10.1 With your consent, 599bat may send you promotional communications about new games, bonuses, tournaments, and seasonal offers relevant to the Bangladesh market, including Eid specials, Pohela Boishakh promotions, and IPL / BPL betting offers.

10.2 You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in the account settings area, or by contacting support. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.

10.3 Even if you opt out of marketing communications, 599bat may still send you transactional and service-related messages that are necessary for account management purposes, such as deposit confirmations, withdrawal notifications, and security alerts.

11 Minors and Age Verification

11.1 The 599bat Platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that data has been collected from a minor, the relevant account will be immediately closed and the data will be deleted or returned as appropriate.

11.2 Where age verification cannot be conclusively confirmed, 599bat reserves the right to restrict account access pending the submission and review of acceptable identity documentation.

12 Changes to This Policy

12.1 599bat reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, operational procedures, or applicable legal requirements. Where a material change is made, registered players will be notified via their registered email address or through an in-Platform notification at least seven days before the change takes effect.

12.2 The "Last updated" date at the top of this page indicates when the current version of the Policy was published. Your continued use of the Platform after the effective date of any revision constitutes your acceptance of the updated Policy.